State Farm® Insurance Agent Shadonna Lewis

"Professional!!! Good job!!! Mrs. Christina Thank you!!!"

"Good job!!!"

"They have good customer service, very friendly and helpful. They great people."

"Very, kind, professional and patient 💯"

"This State Farm office has been my Rock for over 30 years. It continues to be as I continue to receive great service from my State Farm representatives here in Waldorf, Md! Thank You!"

"very pleasant and helpful"

"Shadonna Lewis and Lisa, you ladies are awesome very professional and very kind and patient."

"Just got a New policy with Shadonna, smooth process and great service"

"Lisa is simply amazing! She is very knowledgeable about all things State Farm and she’s always so kind. Her insight and ability to explain policies is priceless; it has given me the confidence to make smart choices regarding my policy. I can’t say enough good things about Ms. Lisa. She makes me feel like family and she is definitely an asset to State Farm.
~Lisa B & Family"

"Very good people to deal with."

"Gracias por el buen servicio, ya que me siento cómoda porque tiene atención en español. Y un excelente servicio al cliente. Recomiendo Shadona Lewis."

"Recomiendo a Marrison, me da un buen servicio y es muy dedicada a su trabajo"

"Marrison at Shadonna’s State Farm office has been a huge help not only for me, but also for many of my friends and family. Personally, she has guided me through everything with patience and professionalism. Even though I speak English, my first language is Spanish, and with Marrison I feel comfortable and confident because I can communicate freely without any worries. That makes a big difference. If I could give her 100 stars, I definitely would. Highly recommended!"

"Me encanta el servicio en español que tienen, súper amable y nos aclaran cualquier duda que tenga."

"I have recently had to do some insurance changes and Shadonna has been absolutely fantastic. Very friendly and gave excellent guidance on things I was unsure of."

"Carmen Villafane has always treated me with respect and kindness over the years. She never fails to promptly solve my questions and prompt me to obtain a good outcome for my concerns. I am very glad she is in your new office. Dr. Llacuna"

"The staff especially Carmen Villafane is wonderful. I would recommend this office."

"Excellent Service!"

"Just about every interaction with this office has been unpleasant.

They screwed up the date on our vehicle policy activation after we verbally confirmed it, and when we called back, they said to not worry about it and that we were covered anyway (it was a several week difference between activation dates). The main State Farm line said we were NOT covered. We would have been without insurance for weeks because of their error. This would have laid a huge liability on us if anything had happened, and it was only fixed because of the corporate line call.

We also got turned down for homeowner coverage for some vague “upkeep” and “roof” issues on a house we JUST bought and that passed inspections with flying colors and no issues. When I explained this and asked what could be done, the lady on the phone blew me off entirely. So there’s another problem we have to solve on our own.

If this is what a “good neighbor” is supposed to be, then I’ve missed this episode of Mr. Rodgers’.

Editing to reply to the agency:

Ma’am, with respect, I did get it wrong about it being weeks, but the rest of your reply is inaccurate. We had to go through corporate to get the situation fixed. My wife called your office to confirm our policy was active on the proper date, was told it was, and then double checked with corporate and was told it wasn’t. Furthermore, there was only one family member who was asked about policy dates - her. There’s only two family members on our policy and she’s the primary point of contact. She had to get corporate involved to get it fixed. The error in dates would have rendered us without coverage for several days.

As for the issue with the underwriters, that may be their fault, but the call about it was still not effective. We got no solution or alternatives, I requested a second opinion/review and my ask was essentially ignored."

"Owner was on my social media being nosey and I blocked her. Then had one of her employees call me to add someone to my insurance which I thought the person was already on there, but wasn’t because of her incompetent employee who initially did my policy. When the employee asked me about the situation, I gave all the needed information and informed her that I thought the person was already listed on my policy and assumed she was talking about my son, which she wasn’t so I was a bit confused at first. After realizing she was talking about my husband, I informed Lisa that he was already on the policy and Lisa stated the guy didn’t add him years ago when I initially got insurance through them. I DO NOT have to hide anybody on my policy at all. After I blocked the owner on social media, she sent me cancellation notices to not renew my insurance and listed potential undisclosed driver which is the fault of an employee who obviously no longer works there for a good reason.

I called State Farm Corporate office and they stated the person Shadonna Lewis claimed that is not on my policy is actually on my policy and have been on my policy because my insurance cards have both our names on them and always have. So, I’m not understanding the issue with my policy. Just unethical business.

Update: After contacting State Farm Corporate and speaking with Shadonna, my policy will be reinstated. However, the time and effort required to resolve this issue should have been addressed proactively to prevent it from escalating to this level."

"This was a very quick and easy experience. Staff is very friendly yet professional!"

"Lisa is a professional and responsible agent recommend her to anyone in the area looking for car insurance, thank you 😊"

"Always available to answer questions, promptly returns calls and care about their customers. Thank you Lisa for excellent customer service!"

"I was recently involved in a car accident that resulted in a total loss. The staff at Shadonna Lewis State Farm has been amazing. They've helped me every step of the way and I would be lost without them.."

"The staff is very professional and willing to assist and solve my with my concerns. I've been with them for over 20yrs. Thanks for all you do!"