State Farm® Insurance Agent Shadonna Lewis

"Carmen Villafane has always treated me with respect and kindness over the years. She never fails to promptly solve my questions and prompt me to obtain a good outcome for my concerns. I am very glad she is in your new office. Dr. Llacuna"

"The staff especially Carmen Villafane is wonderful. I would recommend this office."

"Excellent Service!"

"Just about every interaction with this office has been unpleasant. They screwed up the date on our vehicle policy activation after we verbally confirmed it, and when we called back, they said to not worry about it and that we were covered anyway (it was a several week difference between activation dates). The main State Farm line said we were NOT covered. We would have been without insurance for weeks because of their error. This would have laid a huge liability on us if anything had happened, and it was only fixed because of the corporate line call. We also got turned down for homeowner coverage for some vague “upkeep” and “roof” issues on a house we JUST bought and that passed inspections with flying colors and no issues. When I explained this and asked what could be done, the lady on the phone blew me off entirely. So there’s another problem we have to solve on our own. If this is what a “good neighbor” is supposed to be, then I’ve missed this episode of Mr. Rodgers’. Editing to reply to the agency: Ma’am, with respect, I did get it wrong about it being weeks, but the rest of your reply is inaccurate. We had to go through corporate to get the situation fixed. My wife called your office to confirm our policy was active on the proper date, was told it was, and then double checked with corporate and was told it wasn’t. Furthermore, there was only one family member who was asked about policy dates - her. There’s only two family members on our policy and she’s the primary point of contact. She had to get corporate involved to get it fixed. The error in dates would have rendered us without coverage for several days. As for the issue with the underwriters, that may be their fault, but the call about it was still not effective. We got no solution or alternatives, I requested a second opinion/review and my ask was essentially ignored."

"Owner was on my social media being nosey and I blocked her. Then had one of her employees call me to add someone to my insurance which I thought the person was already on there, but wasn’t because of her incompetent employee who initially did my policy. When the employee asked me about the situation, I gave all the needed information and informed her that I thought the person was already listed on my policy and assumed she was talking about my son, which she wasn’t so I was a bit confused at first. After realizing she was talking about my husband, I informed Lisa that he was already on the policy and Lisa stated the guy didn’t add him years ago when I initially got insurance through them. I DO NOT have to hide anybody on my policy at all. After I blocked the owner on social media, she sent me cancellation notices to not renew my insurance and listed potential undisclosed driver which is the fault of an employee who obviously no longer works there for a good reason. I called State Farm Corporate office and they stated the person Shadonna Lewis claimed that is not on my policy is actually on my policy and have been on my policy because my insurance cards have both our names on them and always have. So, I’m not understanding the issue with my policy. Just unethical business. Update: After contacting State Farm Corporate and speaking with Shadonna, my policy will be reinstated. However, the time and effort required to resolve this issue should have been addressed proactively to prevent it from escalating to this level."

"This was a very quick and easy experience. Staff is very friendly yet professional!"

"Lisa is a professional and responsible agent recommend her to anyone in the area looking for car insurance, thank you 😊"

"Always available to answer questions, promptly returns calls and care about their customers. Thank you Lisa for excellent customer service!"

"I was recently involved in a car accident that resulted in a total loss. The staff at Shadonna Lewis State Farm has been amazing. They've helped me every step of the way and I would be lost without them.."

"The staff is very professional and willing to assist and solve my with my concerns. I've been with them for over 20yrs. Thanks for all you do!"

"Very knowledgeable staff and friendly"

"Great experience! Very clear information, fast response, and super helpful!"

"Everyone at State Farm is very pleasant friendly and great to work with. I have no complaints with them at all."

"lovely customer service"

"Very knowledgeable"

"Update on 10/5/23: Another great experience with this agency! I reached out to set up multiple policies to get the multi-line discount. Everyone I spoke with was helpful and prompt in their responses. Qea was professional, prompt, and super helpful! Thanks for your assistance with setting up my policy."

"Excellent customer service! Always so helpful and friendly when I have a need! Definitely recommend"

"Nice people took care of me and got me done"

"Shadonna, was patient, knowledgeable and a joy to work with."

"Excellent customer service!!!!"

"Megan was a huge help with getting my life insurance set up just how I wanted it!"

"Megan was very friendly and helpful!!"

"Highly recommend Megan at StateFarm! She made the process of signing up for my first life insurance policy a breeze and also found me a supplemental health policy that seems like it will sure come in handy. She was extremely professional and kind throughout the whole process. She also provided a lot of information on different insurance policies and was able to answer all my questions without pressuring me to sign up for anything that day."

"Good rates and always there to pick the phone when you have a problem. I recommend them %"

"It was so nice to actually work with someone face to face instead of just an impersonal phone call. It also makes a lot of difference knowing I have an actual person I can go to when I have questions and not have my rate go up because I asked a question. The staff is wonderful and my service was superb. And the office is about 5 minutes from me. I got great rates, but the clincher was the wonderful service I received. I recommend them highly."